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Travel Conditions
Transport Contract

The following ticket is personal and non-transferable. The use of the ticket by a different person from that named on the ticket shall lead to responsibilities foreseen by the Spanish legislation. The ticket shall remain invalid if it has not been fully paid. Payment shall imply acceptance of the following conditions.

The holder of the ticket shall be, during the journey, insured by the compulsory Travel Insurance. Passengers shall be subject to competent authority regulations and all rules established on board of the ferry and by the Captain. Santa Eulalia Ferry shall not be held accountable for any damages caused directly or exclusively by infringement of said regulations, rules and orders, as given by the competent authorities, nor for any passenger negligence or non-compliance of the above mentioned regulations.

Santa Eulalia Ferry shall not be held accountable for any valuable objects that have not been previously given under the Captain’s custody. Additionally, the Company shall not be responsible for any damages caused directly or exclusively by infringement of competent laws, regulations, and government orders.

Transportation of dangerous goods or of illegal trade is strictly forbidden.

All claims must include, for its approval, the ticket held by the passenger, fully accepting all conditions stated on said ticket, given its validity as transportation ticket.

The price for the purchased transportation ticket is subject to changes before the voyage, without prejudice of the passenger’s right to terminate the contract with a refund for the paid amount, should the difference be greater than 20% of the final price. In this case, if the applicable price has not been paid, the ticket would be invalid.

Any changes to the reservation can be made directly at the box office or on our website, www.santaeulaliaferry.com, subject to availability, by paying the differential amount, if applicable, and the processing costs.
Passengers may request a return of the ticket price if the ticket has not been used, within the following conditions:

  • After the deduction of 10% corresponding to advanced sale of the ticket, should the request be forwarded 7 days before departure.
  • In the case of request made with 48 hours before departure, 20% of the ticket cost shall be returned.
  • Any tickets requested for return in any other deadlines as stated above shall not be authorized. In the case of tickets provided by travel agencies, refunding shall be made by the issuing agency.

Schedules and itineraries may vary due to malfunctions, unforeseen circumstances or force majeure. In given case, the Company shall apply the necessary measures to notify affected passengers of the corresponding changes. When necessary, the carrier may require to be substituted by another carrier professional or use a different ship. In such case, should the newly selected ship not make the voyage selected on the ticket, due to malfunctions, unforeseen circumstances or force majeure, the Company shall not be responsible for any refunding obligations of the full ticket amount.

Any passenger who does not board the ship, due to any reasons external to the Company, shall not have the right to refunding of the ticket price. The Company shall not be held accountable for a passenger’s tardiness to boarding time and shall not remain obliged to delay a service in order to wait for a passenger arriving late to the boarding time, nor to provide a new seat in a difference service if a passenger misses transportation.

Passengers are subject to Police regulations and proper behavior aboard the ship, as established on board and by the Captain’s orders.

All reservations made on a specific time and day shall solely and exclusively be valid on such time and date. In order to make use of the reservation on a different time or date, the user must change the reservation.

The Company reserves the right to deny transportation to any person seemingly under the influence of alcohol or illegal drugs, or whose behavior may be deemed to be a threat to the driver or other passengers. No service shall be refunded in any of such cases.

Exercise of the pertinent actions resulting from a ticket of maritime services for national cabotage, is subject to the jurisdiction in application of the current Spanish Civil Procedural Law and of Clauses 5 and 7 of the Spanish Law 11/2010 of November 2nd on orders for transportation by sea in the Balearic Islands.