Contract of carriage

The boarding pass is personal and non-transferable. The use of the ticket by a person other than the one indicated on the ticket will give rise to the responsibilities provided by law. This ticket will not be valid for transportation if it has not been paid in full. Payment of this ticket implies acceptance of the following conditions.

The holder of the boarding card, during the crossing, is covered by the Compulsory Passenger Insurance. The passenger is subject to the police regulations and the regulations established on board and in charge of the Captain. Santa Eulalia Ferry is not responsible for any damage or loss caused directly or exclusively by compliance with the standards, rules and orders of the competent authorities or the imprudence of the passenger or failure to comply with the rules indicated.

It is not responsible for valuables that have not been previously entrusted to the Captain for safekeeping. Likewise, it shall not be liable for any damage caused, directly and exclusively, by compliance with laws, rules and governmental orders.

The carriage of dangerous or illicitly traded goods is prohibited.

Any claim, in order to be admitted, must be accompanied by the coupon of the ticket that remains in the passenger's possession, accepting all the conditions contained therein by the mere fact of having been used as a ticket.

The fare for the transportation contracted by this ticket is subject to change before the start of the trip, without prejudice to the passenger's right to terminate the contract with refund of the amount paid if the variation exceeds 20% of the initial price. This ticket shall not be valid if the applicable fare has not been paid.

Any change of reservation shall be made directly at the ticket office or through our website at My Reservation, always subject to availability, paying the fare difference if any and the processing costs.

Schedules and itineraries may be subject to variations due to breakdowns, acts of God or force majeure. In such cases, the company will take reasonable measures under control to bring such variations to the attention of the affected passengers. In case of necessity the carrier may be substituted by another carrier or use other vessels. In the event that the vessel for which this ticket has been dispatched will not perform the voyage consigned in the same, due to breakdown, fortuitous event or force majeure, the Company assumes no liability other than the obligation to reimburse the full amount of the ticket.

The passenger who does not board, for any reason beyond the Company's control, shall not be entitled to a refund of the ticket. The Company shall not be liable if the passenger misses any service as a result of late arrival, and shall not be obliged either to delay any service in order to await the passenger's arrival, or to provide a seat on another service if the passenger misses the carriage.

The passenger is subject to the regulations of police and good internal order, established on board and in charge of the Captain.

Any reservation with day and time will serve only and exclusively for the date and time indicated, being necessary to make a change of reservation to use that reservation at another time or day. The Company may refuse to transport any person who appears to be under the influence of alcohol or illegal drugs or whose behavior is considered a threat to the driver or other passengers. No refunds will be given in any of these circumstances.

For the exercise of actions arising from this ticket in national cabotage shipping lines, the jurisdiction resulting from the application of the Civil Procedure Act in force and Clauses 5 and 7 of Law 11/2010 of 2 November, on the regulation of maritime transport in the Balearic Islands shall apply.